Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent by Chris Voss..This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains,
the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
نحن نعمل على تصفية المحتوى من أجل
توفير الكتب بشكل أكثر قانونية ودقة لذلك هذا الكتاب غير متوفر حاليا حفاظا على حقوق
المؤلف ودار النشر.
